You are welcome to express your opinions regarding the services provided by the Municipal Affairs Bureau (IAM) through the channels listed below. Before you give the IAM your opinions, please kindly read our Privacy Policy and Personal Data Collection Statement. As stipulated by Clause 3 of Article 21 of Decree-Law No. 5/98/M dated 2 February, the IAM will issue a reply within 45 days from the date of its receipt of suggestions, complaints or claims collected with personal identity information and addresses.

Channel​ ​​ Contact information​
Opinions online​


Civic Service Hotline​​ ​  (853) 2833 7676​

Telephone message recording system
(when lines busy or during non-office hours)

Food safety Hotline

Food safety email​​​

(853) 2833 8181 ​


Emergency maintenance hotline​​ (853) 2835 6622​
Animal carcasses handling hotline​​ (853) 2887 0120​​
Email​​ ccgo@iam.gov.mo​​

By post
(free postal stationery available)​​

Avenida de Almeida Ribeiro, n.º 163, Macau​
Fax​ (853) 8795 2781​​
In person​​​​​

-Integrated Services Centre
Avenida da Praia Grande, n.os 762-804, Edifício China Plaza, 2.º andar, Macau

-Northern District Public Services Centre
Rua Nova da Areia Preta, n.º 52, Centro de Serviços da RAEM, Macau

-Northern District Public Services Centre - Toi San Station
Avenida de Artur Tamagnini Barbosa, n.º 127, Edifício D.ª Julieta Nobre de Carvalho, Bloco B, R/C, Macau

-Northern District Public Services Centre - Fai Chi Kei Station
Rua Nova do Patane, Habitação Social de Fai Chi Kei, Edifício Fai Tat, Bloco II, R/C, Lojas G e H, Macau

-Central District Public Services Centre
Rotunda de Carlos da Maia, n.os 5 e 7, Complexo da Rotunda de Carlos da Maia, 3.˚ andar, Macau

-Central District Public Services Centre - S. Lourenço Station
Rua de João Lecaros, Complexo Municipal do Mercado de S. Lourenço, 4.˚ andar, Macau

-Islands District Public Services Centre
Rua da Ponte Negra, Bairro Social da Taipa, n.º 75K, Taipa

-Islands District Public Services Centre – Seac Pai Van Station
Avenida de Vale das Borboletas, Complexo Comunitário de Seac Pai Van, 6.˚ andar, Coloane

-Macao Government Services Centre in Islands (Area for Municipal Services)
Rua de Coimbra, n.º 225, 3.˚ andar, Taipa

Office hours
Monday to Friday, 9:00 a.m. to 6:00 p.m. (no lunch break, closed on Saturdays, Sundays and public holidays)

Open sessions*​

Last Friday of every month,
10:00 a.m. to 11:00 a.m.​​
(Registration time for speaking: 09:30-09:55)

Hotline of Consultative Committee and Administration Committee*​​​ Once a month​
Community affairs symposia*​​ Once a month​

* Dates and venues will be announced before the event.​